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Neglected meter readings and smart meter issues: The complaints made to Ireland's energy regulator

Consumer Interests: Despite the impact rising energy bills are having on households, the number of complaints is falling, writes John Hearne
Neglected meter readings and smart meter issues: The complaints made to Ireland's energy regulator

Electricity account problems, government credit queries and billing issues drove the largest volume of contacts. Picture: iStock

Fri, 11 Jul, 2025 - 02:00
John Hearne

The Commission for Regulation of Utilities (CRU) has just published its 2024 Customer Care Annual Report. The utilities watchdog reports that the number of complaints from energy and water customers actually fell by 22% in 2024 compared to 2023.

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